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Technical support for AviatorCalc flight planning software is via the following methods only:

Regrettably due to time differences around the world we are unable to provide support by telephone and do not have a 24 hour support desk. Your query will normally be responded to within 24 hours. However before asking for technical support please refer to the User Manuals the product you are using or to the Help Index below. You will probably find your answer here. General product questions may be found in the FAQs page (Frequently Asked Questions). Please try the using the help index below to solve your problem before contacting technical support.

 AviatorCalc Help Index
 

I didn't receive the Activation code ?

The activation code is required to enable the AviatorCalc flight planning software. It is automatically sent by e-mail to the e-mail address you supplied in the Activation Code Request form.  There are several reasons why you may not have received the e-mail with the activation code from us.

  1. You have supplied an invalid e-mail address.
  2. Your mail box is full.
  3. Your internet service provider has rejected the e-mail as spam.

You must enter a valid email address to receive the code. If an invalid e-mail address was entered then you won't receive the code.

You should normally receive the e-mail with the Activation Code within a few minutes depending upon your internet service provider. If you do not receive your activation code then please wait at least an hour to see if it arrives.

If you do not receive the e-mail  then please either fill in the Online Form available in the Contact drop down menu above or e-mail us through the Contact page. We will e-mail your activation code to the e-mail address you supply in the form or e-mail.

If your provider is using anti-spam software such as NIDS and expects a manual confirmation of the sender then regretfully we will be unable to comply as this is an automated service. You will either have to ask your provider to white list aviatorcalc.com or use an alternative e-mail address and re-request the activation code.

We monitor all e-mails sent from our system and if we receive notification that the e-mail was rejected we manually resend this via a special hotmail account. If this also fails then we can do little but wait until you contact us via the the Online Form.

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I have made a payment and haven't received anything ?

First of all let us assure you that your payment is perfectly safe. It will not be touched by us for at least two months. It is has been independently recorded in the PayPal system and you should have received a e-mail directly from them confirming that the payment has been made. Please first look at the possible reasons why you didn't receive the e-mail with the activation code in the above article

If you still have problems receiving the activation code and download page then please contact us directly using the  Online Form available in the Contact drop down menu above. Please supply the following information.

  1. Your name and e-mail address.
  2. The approximate date you made the payment.
  3. An alternative e-mail address we can contact you at.
  4. A telephone number and your time zone so that we can contact you if alternative e-mail fails.

Please note that we will only contact you via telephone if you have made a payment. We will not do this for problems with the download of any free demonstration software.

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Where do I enter the Activation code ?

For the Crosswind Demonstration you enter the Activation Code via the Activation Code Menu. For AviatorCalc you must enter it via the Aircraft Database program. Select Activation code in the main menu. Do not forget to save the activation code.

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I keep getting Invalid Activation code ?

Assuming that your activation code is correct (Check your e-mail from us) then almost certainly you are forgetting to save it after entry. Press the Save button after entering the code. If you need more help then please contact us through the contact page.

Here are the step by step instructions for the Crosswind demo.

   1) Launch the crosswind demo.
2) Select Activation Code from the menu.
3) If any code such as '0' is already displayed in the Activation Code text box then delete it.
4) Key in the Activation code that you received by email in the Activation code text box.
5) Press the "Save" button. A message "Activation code and font choice saved" should appear.
6) Press the "Back" button.
7) Select Crosswind from the menu.

The Crosswind demo should now be working. The above procedure is the same for the full product except that the Activation Code is entered via the Activation & Setup menu in the Aircraft Database program.
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I get a Security Java/lang/security
exception when I enter the Activation code ?

This is a security permissions error: If you get such an error message then it means that you have to configure Java Application Security Settings to allow file system access.

We provide example settings for Nokia 6230i :
Go to Applications -> Collection -> Xwind Demo -> Options -> Application access -> phone access ->Add and edit data. Change from "Not Allowed"  to "Always Allowed"  (or similar). If your device says "Not allowed for this application" try "Ask each time".  This also has to be done for the full AviatorCalc product. If you still have difficulty then please contact technical support.

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I have lost my activation code ?

Go to the Lost Activation Code page>>. You will be asked to enter your e-mail address that you used at the time of download.

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I need to re-install the software ?

To do this go to the Upgrade Request Form. You will be asked to enter your e-mail address that you used at the time of download. You will also be taken to the correct download page to re-install the software.

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Problems running the software ?

If this is purely an operational problem then please refer to the User Guide.  This can be downloaded from the Download menu above. If it is any other issue then take up contact with support through Contact page.

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Cannot open the User Guide ?

To open and use the User Guide you must first download and install Adobe Acrobat Reader at http://www.adobe.com/. You will then be able to open the User Guide by double clicking on it. The User Guide can be downloaded via the Download menu above. 

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BlackBerry HTTP Error 413: Request Entity too Large?

There are two possible causes. Either your browser settings are not correct or the BlackBerry Enterprise Server (BES) maximum download size is to small.

Browser settings
In  the Options --> Advanced Options (Wrench Icon) -->Browser: Make default Browser 'Internet Browser'
-Load browser>browser options>Cache Operations: Clear all the Cache.

Blackberry Enterprise Server settings
You have reached the maximum amount of data which can be transferred by the BlackBerry device over a single connection. By default, the BlackBerry Enterprise Server (BES) limits the response size of a single HTTP response to 128K. AviatorCalc requires 256 Kilobyte. Contact your system administrator to increase this limit.

To configure this setting, the system administrator should perform the following steps on the BlackBerry Enterprise Server:

For BlackBerry Enterprise Server software version 4.0
1) Open BlackBerry Manager.
2) Right click on the server name and click on Mobile Data Service Properties.
3) In the General tab, under Flow Control, increase the Max KB/Connection value.

For BlackBerry Enterprise Server software version 4.1
1) Open BlackBerry Manager.
2) Highlight the server name and click on the Connection Service tab.
3) Click the Edit properties option.
4) In the General property, under Flow Control, increase the Maximum KB/Connection value.

Note: The maximum KB/Connection value is 1024.

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AviatorCalc won't install on Windows Mobile 6.1

It may not be possible to AviatorCalc install using Jbed which is the built in Java Runtime Engine for Windows Mobile 6.1. You may see the following message: Installation Failed errno=910 Application Authorization failure. There are known issues with the built in version of Jbed on Windows Mobile. Download and install Esmertec Jbed minimum version 20090506.2.1. AviatorCalc will run fine with this version of Jbed and has been tested on an HTC Touch Diamond 2.

You can download Jbed from http://www.mediafire.com/?o32mket02ne or search the internet for other downloads.

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Unable to select waypoints in the Flight Plan program on a Blackberry Storm

This is a known problem with the touch screen of the BlackBerry Storm.  This problem has been cured in AviatorCalc version 3.4 onwards which now provides an extra menu option to choose the waypoint. To do this go to the Upgrade Request Form. You will be asked to enter your e-mail address that you used at the time of the original download. You will also be provided with a link to download the latest  AviatorCalc software. See also Upgrade Notes.

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On Windows Mobile the AviatorCalc software keeps re-installing itself

After downloading AviatorCalc software on a Windows Mobile system, clicking on the AviatorCalc icon causes the software to keep re-installing itself. This problem is not specific to AviatorCalc but is a general problem with Java applications on Windows Mobile.

To overcome this problem it is necessary to first create a shortcut to the the AviatorCalc application. There are a number of ways to do this but the easiest solution is to use the Windows Mobile File Explorer. Start the File Explorer from the main menu of Windows mobile. Locate the Esmertec Jbed Application. You should see the AviatorCalc icon.  Tap and hold on it, and select "copy". Then, go to \Windows\Start Menu\Programs\, tap and hold, then "paste as shortcut".  Tapping on the newly created shortcut should run the AviatorCalc software normally.

For alternative methods or specialist software for creating shortcuts, please search the internet.

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The font size is to small on a Windows Mobile phone

If the font size is too small on phones with Windows Mobile and Esmertec Jbed runtime it can be adjusted in the Windows Mobile System registry. Click here for further information on how to set this.

 

 

 


AviatorCalc was developed by
Bob Rathbone Consultancy
www.bobrathbone.com

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Copyright © 2007. Bob Rathbone. All rights reserved.