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Technical support for
AviatorCalc flight planning software is via the following methods
only:
Regrettably due to time differences around the world we are
unable to provide support by telephone and do not have a 24 hour support desk.
Your query will normally be responded to within 24 hours. However before asking
for technical support please refer to the User Manuals
the product you are using or to the Help Index below. You will probably find
your answer here. General product questions may be found in the FAQs page (Frequently
Asked Questions). Please try the using
the help index below to solve your problem before contacting technical support.
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The activation code is required to enable the AviatorCalc
after the trial period has ended. In the case
of Pilot Calculator
flight planning software it is always required. It is sent by e-mail
to the e-mail address you have supplied in the Activation Code Request form. You
must enter a valid email address to receive the code. If an invalid e-mail
address was entered then you won't receive the code.
You should normally receive the e-mail with the Activation Code
within a few minutes depending upon your
internet service provider. If you do not receive your activation code then
please wait at least an hour to see if it arrives.
If you do not receive the
e-mail then please either fill in the Online Form
available in the Contact drop down menu above or e-mail us through the Contact
page. We will e-mail your activation code to the e-mail address you supply in
the form or e-mail.
For the Crosswind Demonstration you enter the Activation Code via the
Activation Code Menu. For AviatorCalc and Pilot Calculator you must enter it via
the Aircraft Database program. Select Activation code in the main menu. Do not
forget to save the activation code.
AviatorCalc runs for ten times only using the Trial Period Activation code
after which a full activation code must be purchased from this site. If you are
seeing this message when attempting to use this program for the first time then your activation code
has either not been correctly entered (Check your e-mail from us) or you are forgetting to save it after entry. Press the Save
button after entering the code. If you need more help then please contact us through the contact
page.
Here are the step by step instructions for the AviatorCalc program.
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1) Launch Aircraft Database program.
2) Select Activation Code from the menu.
3) If any code such as '0' is already displayed in the Activation Code text box then
delete it.
4) Key in the Activation code that you received by email in the
Activation code text box.
5) Press the "Save" button. A message "Activation code saved" should appear.
6) Press the "Back" button.
7) Select any program from the menu. |
All programs should now be working.
Assuming that your activation code is correct (Check your e-mail from us)
then almost certainly you are forgetting to save it after entry. Press the Save
button after entering the code. If you need more help then please contact us through the contact
page.
Here are the step by step instructions for the Crosswind demo.
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1) Launch the crosswind demo.
2) Select Activation Code from the menu.
3) If any code such as '0' is already displayed in the Activation Code text box then
delete it.
4) Key in the Activation code that you received by email in the
Activation code text box.
5) Press the "Save" button. A message "Activation code and font
choice saved" should appear.
6) Press the "Back" button.
7) Select Crosswind from the menu. |
The Crosswind demo should now be working.
The above procedure is the same for the full product except that the
Activation Code is entered via the Aircraft Database program.
This is a security permissions error: If you get such an error message then it means that you
have to configure Java Application Security Settings to allow file system
access.
We provide example settings for Nokia 6230i :
Go to Applications -> Collection -> Xwind Demo -> Options ->
Application access -> phone access ->Add and edit data. Change from "Not
Allowed" to "Always Allowed" (or similar). If your
device says "Not allowed for this application" try "Ask each time". This also
has to be done for the full AviatorCalc product. If you still have
difficulty then please contact technical support.
Go to the LostActvation Code page>>. You
will be asked to enter your e-mail address that you used at the time of
download.
Go to the LostActvation Code page>>. You
will be asked to enter your e-mail address that you used at the time of
download. You will also be taken to the correct download page to re-install the
software.
If this is purely an operational problem then please refer to the User Guide.
This can be downloaded from the Download menu above. If it is any other issue
then take up contact with support through Contact page.
To open and use the User Guide you must first download and install Adobe
Acrobat Reader at http://www.adobe.com/.
You will then be able to open the User Guide by double clicking on it. The User
Guide can be downloaded via the Download menu above.
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