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Technical support for AviatorCalc flight planning software is via the following methods only:

Regrettably due to time differences around the world we are unable to provide support by telephone and do not have a 24 hour support desk. Your query will normally be responded to within 24 hours. However before asking for technical support please refer to the User Manuals the product you are using or to the Help Index below. You will probably find your answer here. General product questions may be found in the FAQs page (Frequently Asked Questions). Please try the using the help index below to solve your problem before contacting technical support.

 AviatorCalc Help Index
 

I didn't receive the Activation code ?

The activation code is required to enable the AviatorCalc after the trial period has ended. In the case of Pilot Calculator flight planning software it is always required. It is sent by e-mail to the e-mail address you have supplied in the Activation Code Request form. You must enter a valid email address to receive the code. If an invalid e-mail address was entered then you won't receive the code.

You should normally receive the e-mail with the Activation Code within a few minutes depending upon your internet service provider. If you do not receive your activation code then please wait at least an hour to see if it arrives.

If you do not receive the e-mail  then please either fill in the Online Form available in the Contact drop down menu above or e-mail us through the Contact page. We will e-mail your activation code to the e-mail address you supply in the form or e-mail.

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Where do I enter the Activation code ?

For the Crosswind Demonstration you enter the Activation Code via the Activation Code Menu. For AviatorCalc and Pilot Calculator you must enter it via the Aircraft Database program. Select Activation code in the main menu. Do not forget to save the activation code.

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The program says that the Trial period has ended?

AviatorCalc runs for ten times only using the Trial Period Activation code after which a full activation code must be purchased from this site. If you are seeing this message when attempting to use this program for the first time then your activation code has either not been correctly entered (Check your e-mail from us) or you are forgetting to save it after entry. Press the Save button after entering the code. If you need more help then please contact us through the contact page.

Here are the step by step instructions for the AviatorCalc program.

   1) Launch Aircraft Database program.
2) Select Activation Code from the menu.
3) If any code such as '0' is already displayed in the Activation Code text box then delete it.
4) Key in the Activation code that you received by email in the Activation code text box.
5) Press the "Save" button. A message "Activation code saved" should appear.
6) Press the "Back" button.
7) Select any program from the menu.

All programs should now be working.
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I keep getting Invalid Activation code ?

Assuming that your activation code is correct (Check your e-mail from us) then almost certainly you are forgetting to save it after entry. Press the Save button after entering the code. If you need more help then please contact us through the contact page.

Here are the step by step instructions for the Crosswind demo.

   1) Launch the crosswind demo.
2) Select Activation Code from the menu.
3) If any code such as '0' is already displayed in the Activation Code text box then delete it.
4) Key in the Activation code that you received by email in the Activation code text box.
5) Press the "Save" button. A message "Activation code and font choice saved" should appear.
6) Press the "Back" button.
7) Select Crosswind from the menu.

The Crosswind demo should now be working. The above procedure is the same for the full product except that the Activation Code is entered via the Aircraft Database program.
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I get a Security Java/lang/security
exception when I enter the Activation code ?

This is a security permissions error: If you get such an error message then it means that you have to configure Java Application Security Settings to allow file system access.

We provide example settings for Nokia 6230i :
Go to Applications -> Collection -> Xwind Demo -> Options -> Application access -> phone access ->Add and edit data. Change from "Not Allowed"  to "Always Allowed"  (or similar). If your device says "Not allowed for this application" try "Ask each time".  This also has to be done for the full AviatorCalc product. If you still have difficulty then please contact technical support.

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I have lost my activation code ?

Go to the LostActvation Code page>>. You will be asked to enter your e-mail address that you used at the time of download.

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I need to re-install the software ?

Go to the LostActvation Code page>>. You will be asked to enter your e-mail address that you used at the time of download. You will also be taken to the correct download page to re-install the software.

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Problems running the software ?

If this is purely an operational problem then please refer to the User Guide.  This can be downloaded from the Download menu above. If it is any other issue then take up contact with support through Contact page.

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Cannot open the User Guide ?

To open and use the User Guide you must first download and install Adobe Acrobat Reader at http://www.adobe.com/. You will then be able to open the User Guide by double clicking on it. The User Guide can be downloaded via the Download menu above. 

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AviatorCalc was developed by
Bob Rathbone Consultancy
www.bobrathbone.com

Technical suppport
AviatorCalc
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Copyright © 2007. Bob Rathbone. All rights reserved.